Help centre

How can we help?

Search for an answer or browse the guides to master ClassMirror, from your first class to managing Premium.

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Quick access

The most common actions in ClassMirror.

Help centre

Search for an answer or browse the guides to master ClassMirror, from your first class to managing Premium.

Getting started

Account, first class and the ClassMirror method.

How do I start with ClassMirror?

Create a free account, open New class, choose a topic and level, then teach Lina, Samir and Maya. You receive three free classes to discover the method.

Why learn by teaching?

Explaining in your own words immediately reveals what you understand and what remains unclear. The virtual students’ questions make you organise, clarify and deepen your knowledge.

What subjects can I study?

You can work on mathematics, science, programming, languages, history and many other fields. A precise topic usually produces better questions.

Virtual classroom

Create, answer and complete a session.

How should I choose a topic?

Choose a precise topic, such as ‘solving a quadratic equation’ rather than ‘mathematics’. Use the context field to state your goal, level or revision needs.

How should I answer the virtual students?

Answer as if teaching a real student: define ideas, explain the steps and give an example. A clear personal explanation is better than a copied sentence.

Can I leave and resume a class?

Active sessions appear on your dashboard and in your history. Use the resume link while the session is active. Complete the class to generate the final assessment.

Results and progress

Mirror Score, history and certificates.

What is the Mirror Score?

The Mirror Score summarises the quality of your explanations. It considers topic coverage, clarity, accuracy and depth. It is a progress indicator, not an official school grade.

Where can I find previous classes?

Open History from the menu. You can search sessions, filter results, rename a class, retry a topic and export data according to the features available on your account.

When is a certificate available?

A completion certificate may be offered when the class is finished and the score reaches the ClassMirror threshold. It remains accessible from the result or dashboard.

Account and security

Login, password and personal data.

I forgot my password

Use Forgot password on the login page, enter your email and open the link you receive. The link is temporary. Check the spam folder if the email is delayed.

How do I change my name or password?

Open My account, then Edit account. When changing the password, ClassMirror may request your current password to protect the account.

How do I delete my account?

Deletion is available in the account security area and is permanent. Before deleting, cancel or check Premium and export any data you wish to keep.

Premium and payments

Subscription, Paddle, billing and cancellation.

What does ClassMirror Premium include?

Premium removes the three-class free limit and provides unlimited learning, complete history, progress tracking and the Premium features shown on the Pricing page.

Are payments secure?

Yes. Payments are processed by Paddle. ClassMirror does not store your complete card number. Premium is normally activated automatically after successful payment.

How do I cancel or manage my subscription?

Open My account and choose Manage subscription. The Paddle portal lets you view or cancel the subscription. Premium normally remains available until the end of the paid billing period.

Troubleshooting

Quick solutions to common problems.

A page is not loading correctly

Refresh the page, check your connection, then try a private window or another recent browser. If it continues, send support the page address, time and a screenshot.

A class appears stuck

Wait a few seconds before submitting again to avoid duplicates. Return to the dashboard and choose Resume. Do not create several identical sessions while a response is processing.

I did not receive an email

Check the email address, spam folder and Promotions or Notifications tabs. Add ClassMirror to your contacts, then retry after a few minutes. Contact support if nothing arrives.

No guide found

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Contact support

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